About this policy
The Freaky Link is an online lingerie and adult-products store based in Nairobi, Kenya and part of Nalela Hair and Beauty. This policy explains what information we use when you browse, contact us, create an account, or place an order.
Information we collect
When you place an order or create an account, we use the details you provide, such as your name, email address, phone number, billing and delivery details, items ordered, and order history. If you contact us, we use the information in your message to respond and support your order.
Payments are processed through the payment method shown at checkout. We do not ask for or store your M-Pesa PIN.
How we use information
- To process orders and payments, arrange delivery, and provide customer support.
- To maintain customer accounts, order records, and the security of the store.
- To send service messages about an order or account.
- To send marketing messages only where you have chosen to receive them; you can ask us to stop.
Cookies and similar technologies
The site uses cookies and similar technologies to operate essential features such as the shopping cart, checkout, and account sign-in. Some site, analytics, or advertising tools may also use cookies according to their settings. You can manage cookies through your browser, although disabling essential cookies can affect store features.
When we share information
We share only information needed to provide the service with providers that support website hosting, payment processing, delivery, customer communications, security, analytics, or advertising. For example, a delivery provider receives the details needed to deliver your order. We do not sell your personal information.
How long we keep information
We keep order and account information for as long as needed to provide our services, maintain business records, resolve disputes, and meet applicable record-keeping obligations. You may ask us to close your account; some order records may need to be retained for business or legal reasons.
Your choices and requests
You may ask to access or correct your account details, stop optional marketing messages, or ask a privacy question. Contact us using the details below. We will verify the request where needed to protect your account.
Children
The Freaky Link sells products intended for adults. The store is for people aged 18 or over. We do not knowingly collect personal information from children.
Contact
For privacy questions, email [email protected] or call/WhatsApp +254 799 709 811. The Freaky Link is based in Nairobi, Kenya.