Our returns policy
Because our products include intimate and personal-care items, all sales are final for change-of-mind returns. We will review a return or exchange request if an item arrives defective or if we sent the wrong item.
Report a problem with an order
Please contact us as soon as you notice a problem, before sending anything back. Include your order number and a description of the issue; photos can help us assess a damaged or incorrect item. We will reply with the next steps.
For hygiene and safety, do not send an item back without first contacting us. Keep the item and its packaging where possible while we review the request.
Refunds and exchanges
If we confirm that an item is defective or that we sent the wrong item, we will explain the available remedy. Where a refund is approved, it will be sent to the M-Pesa/payment method used for the order. We will confirm the refund decision and timing with you after reviewing the issue.
Sale items are covered by the same defective-or-incorrect-item exception. We do not provide refunds or exchanges for change of mind.
Return delivery
We will give you return instructions after you contact us. Return delivery costs are the customer’s responsibility unless we agree otherwise for a defective or incorrect item.
Contact us
Email [email protected] or call/WhatsApp +254 799 709 811. The Freaky Link is an online store based in Nairobi, Kenya.